Our goal is to ensure that your POS system fits your needs. Whether it’s through Custom Programming, Data Base consultation, Training, Help Desk support or Hardware repair and maintenance, our experienced staff is here to make it happen. Click on the menu to your left to choose from the many services we offer here at Red River POS.

HELP DESK

Red River POS is proud to host one of the top Help Desks in the nation. Red River POS has built its reputation by providing superior support for both the individual user and nationally recognized chains throughout the United States. We provide:

• Rapid response 24 hours a day, 7 days a week, 365 days a year, including multilingual support.
• Fully staffed by experienced technicians with expertise across Red River POS's entire product line, yielding above-average first-time close rate.
• Service levels customized to your unique needs.
• Asset tracking, specialized incident reporting, and other services can be provided through Red River POS's Integration Services.
• Staffing to service national accounts

Should any problem arise, one call to Red River POS's Help Desk is all you need to mobilize the resources necessary to solve the problem - and we don't stop until the problem is resolved.

TRAINING

Red River POS now offers live and web-based training.

New System Implementation Process

Every successful POS system installation is based upon implementation and training, two areas where Red River POS's experience is beneficial to our customers. Once the system is ordered, Red River POS's Implementation Services group takes over, carrying the client from concept to 'go live' in a fieldproven, step-by-step method that really works.

The Red River POS implementation process is broken down into 7 phases. These phases keep our clients on track with their implementation schedule, and lets them know what is needed before moving on to the next phase.

PHASE 1: Database and Hardware Consultation

PHASE 2: Database Programming and Development

PHASE 3: Hardware Configuration and Staging

PHASE 4: Equipment Installation and Database Certification

PHASE 5: Management Training

PHASE 6: Employee Training

PHASE 7: Live Support

Red River POS provides comprehensive and detailed training that outlines all aspects of the Aloha software. Classes are divided into Front-Of-House and Back-Of-House training to focus on the relationships between the applications. Red River POS includes specific employee classes to educate various employee types on the software: from servers, bartenders, and hosts, to delivery/to go, and managers. We conduct our training in a classroom environment, keeping the focus on the Aloha software without the distractions and interruptions of external business. Red River POS also encourages hands on database programming by offering each client the opportunity to assist in the building and development of their database to ensure the completeness and usability of the system. This method also gives our clients a complete understanding on how to maintain their own database on an on-going basis.

HARDWARE

The foundation of Red River POS's business is our excellent customer service. Simply put, we take care of our customers first. Superior hardware service yields maximum system availability, thus ensuring our customers the highest return on their POS investment. Red River POS dispatches qualified technicians that are cross-trained to handle the repair of both hardware and software on-site. This ensures the most up time for your business.

Please check our references to find out what our customers are saying about Red River POS.

On-Site Service provides:

• Knowledgeable techniques
• Inspections of your entire system to ensure all equipment is operational
• Quick response times and resolutions
• Large coverage area
• Staffing to service national accounts

Depot Service Provides:

• Fully stocked hardware inventory
• Advance hardware shipments to replace broken equipment
• Call tags sent to pick up the broken equipment
• Terminals pre-configured to work with your system for a seamless swap out

Customizable Service Contracts Provide:

• Priority service
• Scheduled Preventative Maintenance
• Complete hardware swap outs